Shipping Policy
Shipping Policy
Thank you for shopping with VILLA BORN Below you'll find everything you need to know about how we process and ship your order.
📦 Order Processing
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All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
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Once your order is processed, you'll receive a shipping confirmation email with tracking details.
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During high-volume periods (e.g. holidays), processing may take slightly longer. We appreciate your patience.
🚚 Domestic Shipping
We offer the following shipping options within Germany:
Standard Shipping
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Delivery Time: 2–5 business days
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Cost: Free on orders over €85
Standard Shipping
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Delivery Time: 2–5 business days
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Cost: €5.95
Note: Delivery times are estimates and may vary depending on your location and carrier delays.
🌍 International Shipping
We currently ship to select countries worldwide.
EU /UK/CH Standard Shipping
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Delivery Time: 5–10 business days
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Cost: €9.99
Please Note:
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Customs, import duties, and taxes may apply once the order reaches your country. These charges are the customer’s responsibility.
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Some regions may experience longer transit times due to customs clearance.
📦 Tracking Your Order
Once your order is shipped, you’ll receive an email with a tracking number. Use this number to track your shipment via the carrier’s website.
If you haven’t received your tracking information within a few days, please check your spam folder or contact us at info@villaborn.com
📬 Lost or Delayed Packages
We are not responsible for shipping delays caused by:
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Incorrect or incomplete addresses
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Carrier delays (weather, holidays, strikes, etc.)
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Customs clearance in your country
If your order is delayed or missing, please contact us and we’ll do our best to assist you.
⚠️ Shipping Restrictions
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We do not ship to P.O. Boxes or military addresses (APO/FPO).
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Some products may not be eligible for international shipping.
📩 Questions?
For any questions or concerns about your order, please reach out to us:
📧 Email: info@villaborn.com