Shipping Policy

Shipping Policy

Thank you for shopping with VILLA BORN Below you'll find everything you need to know about how we process and ship your order.


📦 Order Processing

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Once your order is processed, you'll receive a shipping confirmation email with tracking details.

  • During high-volume periods (e.g. holidays), processing may take slightly longer. We appreciate your patience.


🚚 Domestic Shipping

We offer the following shipping options within Germany:

Standard Shipping

  • Delivery Time: 2–5 business days

  • Cost: Free on orders over €85

Standard Shipping

  • Delivery Time: 2–5 business days

  • Cost: €5.95

Note: Delivery times are estimates and may vary depending on your location and carrier delays.


🌍 International Shipping

We currently ship to select countries worldwide.

EU /UK/CH Standard Shipping

  • Delivery Time: 5–10 business days

  • Cost: €9.99

Please Note:

  • Customs, import duties, and taxes may apply once the order reaches your country. These charges are the customer’s responsibility.

  • Some regions may experience longer transit times due to customs clearance.


📦 Tracking Your Order

Once your order is shipped, you’ll receive an email with a tracking number. Use this number to track your shipment via the carrier’s website.

If you haven’t received your tracking information within a few days, please check your spam folder or contact us at info@villaborn.com


📬 Lost or Delayed Packages

We are not responsible for shipping delays caused by:

  • Incorrect or incomplete addresses

  • Carrier delays (weather, holidays, strikes, etc.)

  • Customs clearance in your country

If your order is delayed or missing, please contact us and we’ll do our best to assist you.


⚠️ Shipping Restrictions

  • We do not ship to P.O. Boxes or military addresses (APO/FPO).

  • Some products may not be eligible for international shipping.


📩 Questions?

For any questions or concerns about your order, please reach out to us:

📧 Email: info@villaborn.com